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Direct Service (Patient-Care) Volunteer

General Purpose:
The direct service (patient-care) volunteer provides patient care and support services according to his/her experience and training and in compliance with organization policies and the volunteer careplan.


Essential Functions:

• Serves as an integral member of the hospice interdisciplinary group (IDG) amid various settings: home care; resp inpatient; and/or bereavement
• Participates in volunteer general orientation and additional training as appropriate to assigned duties
• Participates in volunteer educational in-services
• Serves the patient and family/caregiver under guidance of the Volunteer Coordinator and Registered
Nurse (RN)
• Serves as substitute family/caregiver in the patient's home setting performing activities that the
volunteer has been prepared for and has agreed to perform
• Provides input into the IDG plan of care as appropriate
• Maintains patient/family privacy and confidentiality
• Completes assignments as requested and assigned
• Documents volunteer services accurately and appropriately
• Maintains open communication and reports regularly to the Volunteer Coordinator or designee
• May have access to personal health information (PHI) necessary to fulfill the above duties and
responsibilities. Access to use and ability to disclose PHI is further defined by each
organization/department.

Possible Duties: 

• Patient companionship/support
• Patient caregiver companionship/support
• Respite relief for patient caregiver
• Light housekeeping
• Outside maintenance/chores
• Shopping/errands
• Laundry
• Meal preparation
• Bereavement telephone calls
• Bereavement companionship visits
• Bereavement support group assistance
• Funeral/viewing
• Bereavement memorial service assistance

Minimum Education & Experience Requirements: 

• Successful completion of the hospice's volunteer training and orientation program
• Previous volunteer experience may be helpful

Need Type: Volunteer
This Need is ongoing